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Privacy Policy
Last Updated: September 1, 2024
Your privacy is important to 2phoria ("2Phoria"). When we refer to '2Phoria,' we,' 'our,' or 'us' in this Privacy Policy, we are referring to 2phoria, and its subsidiaries and affiliates. We realize that visiting the 2phoria website (the 'Website') requires trust on your part. We value your trust very highly and pledge that we will work to protect the security and privacy of your personal information.
We believe that you have a right to know what personal data we collect from you, why we collect it and how we use it. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
1. Information collected
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household ('Personal Information'). We receive and store information about you such as: Information you provide to us: We collect Personal Information that you choose to provide voluntarily when using the Website. This information is summarized below.
1. Your name, birthdate, and zip/postal code (“Age Verification Information”) when attempting to access the Website on a new device for the first time from a jurisdiction which requires age verification before accessing the Website.
2. Your name, email address, postal address, telephone number, and password when you create an Account. While you can browse our online stores without opening an account, you will need to create an account in order to make purchases and take advantage of certain features.
3. When you make a purchase using PayPal, we do NOT collect any information from your PayPal account.
4. From time to time we conduct surveys and contests via our Website, or through email or other forms of media. If you chose to participate, we may request your name, email address, mailing address and other personal information in connection with such participation.
5. We may also ask for personal information when you contact Customer Service. This will allow us to protect your confidentiality by verifying your identity.
Information we collect automatically: As is true with most websites, we collect certain information automatically. This information includes:
1. Internet Protocol (IP) addresses, your computer's operating system, browser type, and the IP address of a referring site, if any.
2. 'Cookies' or similar technologies that we use to identify you when you visit the Website, analyze trends, administer and improve the Website, track your movements around the Website and gather demographic information about our user base as a whole. Cookies are small, unique identifier text files that are commonly stored on your device when you browse and use browsers and online services. To shop without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)
3. We use Google Analytics to collect standard internet log information and details of visitor behavior patterns. We do this, for example, to find out the number of visitors to various parts of the Website so that we may improve the content that is offered on the Website. This information is only processed in a way which does not identify anyone including anonymizing the IP address. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our Website. You can prevent your data from being used by Google Analytics on our Website by installing the Google Analytics opt-out browser add-on.
4. Geolocation data, which is collected by our streaming applications, although precise geolocation data is not collected from our GPS sensors. However, we do collect IP addresses from which we may be able to determine your general location for lawful purposes such as fraud prevention and currency options.
2. Uses of Information
We use information collected on the Website to provide, analyze, administer, enhance and personalize your shopping experience in the following ways:
1. Age verification.
2. Deliver merchandise that you purchase online
3. Register you as a member
4. Confirm your shopping orders
5. Respond to your customer service inquiries or requests
6. If you opted-in to receive such communications, notify you about sales, promotions, and specials, as well as new features, content, and offers that compliment your shopping experience
7. Improve our service (including user interface and user experience) and optimize our content selection and delivery
8. Customize your shopping experience
9. Prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms of use
10. Assist you with operational requests such as password reset requests
When you create an Account on the Website or sign-up by entering your email address, after verifying that you are 18 years of age or older, you will receive via email from 2phoria only information regarding the various aspects of Your Account.
3. Disclosure of Information
We do not sell or rent your Personal Information to others. We share your personal information only as described below.
1. Related companies: We share your information among 2phoria as needed to: provide you with access to our services; provide customer support; improve our services; and for other purposes consistent with the Use of Information section of this Privacy Policy.
2. Service providers: We may use other third parties to perform services on our behalf or to assist us with providing services to you. For example, we may use third parties to perform age verification services in compliance with the law in certain jurisdictions, to provide marketing, communications, infrastructure and IT services, to process payment methods, to collect debts, to analyze data, to fulfill orders for products or services, to deliver catalogs and packages, and to provide customer service. We contractually prohibit third parties from using or disclosing your Personal Information except in connection with providing their services to us.
3. Legal protection: We may disclose or use information, including Personal Information, where we reasonably believe that disclosures is needed to: satisfy any applicable law, regulation, legal process, or governmental request; investigate violations and enforce applicable terms of use; detect, prevent and otherwise address illegal or suspected illegal activity such as payment fraud, data security or technical issues; or protect against harm to the rights, property and safety of 2phoria, its users or the public, as required or permitted by law.
4. Business transfers: If we are involved in any reorganization, restructuring, merger or sale or other transfer of all or a portion of our assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your Personal Information in a manner that is consistent with our privacy policy.
4. Security
We have implemented comprehensive data privacy and security measures designed to safeguard and protect your personal information against loss, theft and unauthorized access, use and modification. For example, all data transmitted to or from our Website is encrypted at rest and in transit using strong encryption protocols and technologies. These measures are designed to provide a level of security appropriate to the risks of process your Personal Information. No measures can be guaranteed to provide 100% security and we cannot, therefore, guarantee the security of your Personal Information.
You protect your Personal Information by using a strong password for your account and keeping that password confidential. The confidentiality of your password is your responsibility to protect. You may change it anytime by going to Your Account, then click "Change Password" and enter a new password.
5. Age of Consent
The Website contains sexually-oriented adult material and are not intended for individuals under 18 years of age. We may require various documents and information for our third party service providers to verify the age of users in certain jurisdictions. 2phoria does not knowingly collect Personal Information from individuals under 18 years of age who visit the Website. If a person under 18 years of age has provided 2phoria with Personal Information, we ask that a parent or guardian immediately contact our Data Protection Officer by email at 2phoria@protonmail.com.
6. Your Control of Your Personal Information
We may ask you to provide Age Verification Information, and we may deny you access to the Website until you provide your Age Verification Information and pass our age verification process. While we may ask you to provide the Age Verification Information, you understand and agree that the Age Verification Information is actually being collected by our third-party age verification service provider and used solely for the purpose of age verification. We never have access to the Age Verification Information, and our third-party age verification service provider automatically deletes your Age Verification Information after the age verification process is complete.
Creating an account lets us provide a better shopping experience for you and allows you to make purchases more conveniently without having to re-enter your payment and shipping information each time you make a purchase on our site. Although you must create an account in order to purchase products, it is not necessary to open an account to visit our site.
As an existing customer, you can modify your personal information anytime. Simply log into Your Account then click "Account" and edit whatever information you wish. To have your Personal Information deleted, please log into Your Account and follow the procedures for deleting your Personal Information. Once you request to have your personal information be deleted, it will be permanently removed by and from 2phoria, along with your complete purchase history and library within thirty (30) days of your deletion, unless we are required by law to maintain the Personal Information.
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